Shipping
Orders ship to the address provided at checkout. Under normal conditions, physical adapter orders are expected to be delivered within no more than 7 calendar days after the order is confirmed. Delivery timing may depend on inventory, payment verification, the shipping address, carrier operations, and fulfillment by Videoloft or another authorized fulfillment provider.
Unexpected shipping delays
If we learn that an order cannot ship or arrive within the stated 7-day period, we will notify the customer as soon as reasonably possible and no later than the end of that period. We will provide a revised expected date when one is available and offer the customer the option to accept the delay or cancel the unshipped hardware order for a prompt refund. If we cannot provide a reasonable revised date, or if the customer does not consent when consent is required, we may cancel the unshipped order and issue a prompt refund.
Cloud-only orders, including Software Bridge and cloud-storage services, do not require shipment of physical hardware.
Cancellations
Contact us promptly. Orders may be cancelled without a restocking charge if they have not entered fulfillment. After shipment, the return policy applies.
Returns
Unopened, unused hardware in original condition and packaging may be returned within 30 calendar days after delivery. Contact amata@anyaicam.com first for authorization. The customer pays return shipping unless the item was damaged, defective, or incorrect.
Non-returnable items
Items may be ineligible if damaged through misuse, modified, missing labels or components, returned late, or not in resalable condition. Activated third-party subscriptions, completed services, installation labor, and disclosed special-order items are generally non-refundable except where required by law.
Refunds
Approved refunds are issued to the original payment method after inspection. Original expedited-shipping charges are not refundable unless the shipment was incorrect or defective.
Damaged or incorrect shipments
Contact us within seven days of delivery with the order number and photographs where appropriate. We may troubleshoot, replace, provide a prepaid return label, or refund.
Cloud-service charges
Recurring cloud charges may be billed by a third-party provider after a trial. Cancellation and refunds for those charges are governed by that provider's terms.
Contact
ANY AI CAM
6218 Arcadia Sound Lane, Porter, Texas 77365
amata@anyaicam.com
(832) 510-8240